So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. Is there anyway, you can shed light as to why is this happening to me at all? Stalked for a long time. You have no seller protection at all. I receive a "Failed to load shipping label" errore message. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula If you make any changes, click 'Save. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. I tried multiple computers as well with no luck. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. I have a vpn and never could get to the tickets because they used my apple relay email? Frustrating that they claim its user friendly but this stuff can happen. 3. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. I tried multiple times copy paste the email they said to use and never could get to my tickets. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Order # *********. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". You guys are the shit, see you all on the road. Any advice is appreciated. Find event and registration information. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. They insist the calls are all recorded. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. As a marketplace, StubHub does not own the Tickets sold on the Site. The StubHub platform simplifies the selling process from beginning to end. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Yes, I did.No, I didn't. If I chose the option to get refund no action was required. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? stubhub unable to fulfill Second time immediately disconnected. I will not be using the Stubhub tickets for this event or ever again. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. NOT A SOLUTION, This is very frustrating. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. However, fees are exorbitant and not well disclosed. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Details About Unable To Fulfill Job Duties. You have no seller protection at all. Just have to hope whoever buys it uses it and doesn't file claim. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" 1Did you read books? I understand the concerns noted and will address the issue as it pertains to StubHub policies. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. I am now being charged $207 because it couldnt be fulfilled. I've been waiting on the phone for customer server for almost 3 hours. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. I did what it asked and got an automated response that does no good. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Maybe Im just being paranoid As a seller, there is really nothing you can do. 1. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Click the 'List Tickets' button. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Replacement tickets of equal or better value to those purchased. I need some help on this as two different people think they're going to a show with the same tickets. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Don't give up, call paypal. Tap Tickets in the navigation bar at the bottom. The refund will take 5 to 8 days. 1. Explain your scenario and include any relevant evidence. 4. Failed to load shipping label" errore message. Very frustrated with them. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. No. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). Are we showing off our warehouses? In this instance, they will provide you instructions through email. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Yes Can the buyer just be refunded when the order was cancelled? Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? You will enter your community username and new password and done! Tickets have been legit and delivered as advertised. Stubhub came to BBB's attention in 2002. I have a question about Stubhubs seller protection. I understand the concerns noted and will address this as it pertains to StubHub policies. They charged me $330.00 as the tickets sold for $280 plus their fee. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. 6 1 Shiraz Mawani 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. . Very late reply to this comment but OMG YUP SAME. I need my refund to be issued now. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. [.] Absolutely love when I get messages like this. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. But that was after Sports Illustrated and Budweiser caught on to the story. Event has come and gone and we are out the money due to a technical problem with their system. We send emails as a courtesy when your tickets sell. No. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. Can the 60 day clock start now? I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. 5 2022 . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Transfer my StubHub mobile phone tickets to a family member? I am a good earner and good person with over 800 credit. I am unemployed and cannot afford this mistake. Projected score: Bills 33-30. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. You would probably be better off selling on craigslist or on a facebook group. When will I be payed after adding the default Payment Method? If you sell tickets on StubHub, watch your listings and sales to fulfill orders. What ever happened to your sale? 1. Did you find it helpful? 2. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. I need to cancel the tickets sold here on StubHub. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. 4,038 total complaints in the last 3 years. I cannot reach them either. I feel terrible that I inadvertently listed and sold on both platforms. 2018 and 2019 to know the actual percentage record of . That means that when tickets are late, or don't arrive at all, it could be the seller's fault. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. 2. Stubhub came to BBBs attention in 2002. BBB Business Profiles generally cover a three-year reporting period. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. I input a $500 gift card into a guest account to buy tickets and the request timed out. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." A review of Stubhubs file was done in February 2022. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. my guess is that my account is disabled. I asked- this is my first notice, ever, of this. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. 1,304 complaints closed in the last 12 months. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. Also, bought the ticket 2 days ago. Unfortunately Adobe is lacking with fullfilling our contract. A refund does not remedy the situation, it's fraudulent. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. That's what I'm worried about. Employee cannot physically perform job. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. (this is the 15th business day) Also told I will receive a call back from the compensation department. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Stubhub initially said I could be refunded, but since refused. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Last Updated on June 17, 2022 by Dave Clark. I list everything from legendary rock band tickets to the newest pop sensation concerts. It's not enjoyable. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. stubhub unable to fulfill I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? Sign in or create a StubHub account to get started selling tickets. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I have the same issue. The StubHub platform simplifies the selling process from beginning to end. StubHub contacted me and told me I needed to get scan reports from the . I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Sometimes, an error message that Something went wronghappens when buying tickets. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Help us improve this article with your feedback. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. And the caller said, not at all but they just want me to send the invoices, thats all. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. 5. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. What a ripoff and they are totally unreachable. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Did you find it helpful? Ask the Community In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Received and email confirmation. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. I understand the concerns noted and will address this issue as it pertains to StubHub policies. How to update your user name I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Yes This could include information from your tickets (which you should save) or information from the event location. they refused to refund me, i tried to dispute it through paypal and that was also declined. I've never complained about any company before. . stubhub unable to fulfill. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Open the SeatGeek app. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Press question mark to learn the rest of the keyboard shortcuts. I'll be at MSG2 myself on Monday night so maybe I'll see you there. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. Something similar happened to me for the Baltimore 13 show. Stay away from Stubhub if you're a seller. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. This is zero help. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. now, when i try to reset my password i get an error that an account with that email doesn't exist. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. wipo.int. Then again, I would be pissed if I were in his shoes. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. It's extremely difficult to request help, especially for tech issues. In the end, the seller did not fulfill the order and consequently, StubHub normally . I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. [.] The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Ask the Community "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Was told a manager will call me back. Danielle is the author of this solution article. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. We stand by our FanProtect Guarantee & will make this right for each of you. I asked to be transferred to a supervisor, which he doesnt do. I tried to remove it and there was site issues on StubHubs side. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. After the switch, you will enter the email address you use to access the community in order to reset your password. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. Why is Stubhub allowed to sell things they don't have possession of? Stay away from Stubhub if you're a seller. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. Inability to perform job duties. AMA ? Thank you for your help! The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Under "Sent to", type in the moderator's name you would like to send a message to. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. . ******************, I had a ticket listed and kept getting errors when trying to remove it. ', A monetary refund of up to the full purchase price of your tickets. Got a full refund, plus a $100 coupon for a ticket. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. de jure or de f acto unable to fulfill, or fails to. This is irreparable damage. No. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. I'm having the same problem. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. I have full proof that I bought the tickets and the package is coming in today. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself.
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