You can reach the Sandals customer service team by calling 1-888-SANDALS. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and such other standard as may be required by law and we do not have any greater or different liability to you. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. If a Failure substantially affects the performance of the holiday, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your holiday or terminate your booking without paying a termination fee. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. How Much is it to Rent Disney World for a Day? (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Mailing Address: Santa Barbara Plantation, Porta Blancu. Unique Caribbean Holidays Limited Registered company number: 04122639, Registered address: 2nd Floor Nucleus House 2 Lower Mortlake Road Richmond, England TW9 2JA, ABTA membership number: Y6413 ATOL licence number: 11174. Before participating in any watersports activity, the Guest will be required to SIGN AND ASSENT to the. To avoid any inconvenience we would advise all passengers to refrain from packing and / or carrying such items. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. You will be directed to the Bookings.com web page that will show your past and future reservations. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Once logged in, go to your name at the top of the page and click on the "Bookings" link. Did you cancel within 30 days of your scheduled travel? To access the United States privacy policy please visithttps://www.sandals.com/privacy-policy/or to access the Canadian privacy policy please visithttps://www.sandals.com/canada-privacy-policy/. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. B. What is the cancellation policy for sandals Montego Bay? Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June November. The Guest will be required to SIGN AND ASSENT to the above USE OF COURTESY VEHICLE AGREEMENT at hotel check-in by electronic means (e.g., iPad) and signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. You must not act in a fraudulent manner regarding any reported illnesses. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. (c) Any other revisions to the booking (i.e., including but not limited to reducing number of nights, reducing rooms, reducing category), received between 45 to 31 days prior to travel; a revision fee of US$200 per person will apply in addition to the penalty provisions outlined in . Limited-Time Online Offer: 30,000 Bonus Points. A. For the purposes of these Terms, personal information includes, but is not limited to: any telephone numbers, fax numbers, e-mail addresses, addresses, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for your booking. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. The best way to contact customer service at Sandals Resorts from the U.K. and Europe is by phone. Where we provide the services ourselves, we have a legal duty to exercise reasonable skill and care in providing these arrangements to you. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers and in the pre-contractual information offered to you. Whether you need help booking a room or have questions about the resort, Sandals customer service is always happy to assist. The Guest may be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. KARL LOGO PUNTO LEGGINGS . You will need to give us reasonable notice of a name change so that we can make the necessary arrangements, but 7 days before departure shall be considered to be reasonable. Which Sandals in Jamaica has the best beach and the clearest water. Sandals will have no further responsibility or liability to you. Book a romantic candlelight dinner for two, pamper yourself with our Caribbean inspired spa treatments, explore a local island tour and much more before you even land. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the holiday. Sandals will respond to your email shortly. If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked. All flights are non-smoking. 9 HEALTH & TRAVEL ADVICE: The Foreign and Commonwealth and Development Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. In addition, there may be some special offers such as airport lounges passes or early booking offers which may apply to your holiday, however, to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. To make a payment on an existing reservation, press 2. We shall notify you of these costs upon receipt of your request to transfer. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. Good luck!!!! Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. This way, you can relax and enjoy your vacation without worrying about what youre eating. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. MagicGuidesis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Mailing Address: 310 Almond street, Suite 315 Clermont, FL 34711, Copyright 2022 Magic Guides | All Rights Reserved, Best Disney World Stroller Rental Companies, Countries in EPCOT: Guide to World Showcase, Disney World Deals: Discounts and Coupon Codes, Epcot International Food and Wine Festival. Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. See full disclosures for details. or see www.caa.co.uk Referring Your Complaint to the CAA. If we cancel your holiday, you may be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. The credit card used for the initial payment will automatically be charged the balance of reservation upon due date. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. Enter the name of the company you need to cancel your order/payment with. Call back and talk to someone else or just ask for a supervisor. If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. To cancel an existing reservation, press 6. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. You must pay any balance due at least 71 days prior to the date of your departure. If you travel between February 28th, 2022, and December 23rd, 2022, and cancel or modify up to 3 days before the arrival date: the hotel will not charge you, and the cancellation will be free. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, we may pass on your details and date of the refusal of carriage to other airlines for their information. you accept the financial responsibility for all transactions made in your name or via your bank account. For further details check the webpage for member benefits on https://www.sandalsselect.co.uk.Telephone 0800 197 8946 or email [emailprotected] Sandals are unable to guarantee that Sandals rewards will be credited to your account, and will not accept liability for any discrepancies. All accommodation is furnished with one King Size Bed, we do not provide two single beds nor rollaway beds. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. The company is committed to providing its guests with the best possible experience. Canceling your Sandals Resort booking on short notice entitles you to a full refund of the land portion of your vacation. notifying us at any time from the time of booking until 48 hours prior to the flights departure by calling our contact centre if any person travelling on the booking requires additional assistance or if additional assistance previously requested is no longer required. groups direct line 1-800-327-1991 (EXT 6172). Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. Any such notice of cancellation must be given by the Lead Name on the booking. Such circumstances may include you or any member of your party suffering illness, injury or death through misadventure or as a result of any activity which does not form part of the contracted package arrangements. 1. Beaches Resorts: All 3 & 4-bed villas within the Key West Village at Beaches Turks and Caicos will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. if you really want to reach someone with Sandals to rectify the situation, I suggest contacting/calling Sandals within the hours that the refund department is open. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. Therefore, the Terms form part of our agreement with you and cannot be separated. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If a significant proportion of the travel services included in your holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the holiday. A major change includes matters such as: In the unlikely event that we have to make a major change to your holiday, we will tell you as soon as reasonably possible. See full disclosures for details. I'd keep trying if you are in the right time frames for 100% reimbursement! What about beaches in Port Antonio/Portland? We recommend that you contact us with any queries you may have as a result of such guidance. The customer service phone number for Sandals Resorts is 1-888-726-3257. A customer service representative will respond to your email request as quickly as possible. Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. Box 771, Main Street, Ocho Rios, Mailing Address: Mahoe Bay. Only one name change permitted. B. In addition, the vast majority of airlines now permit only one piece of checked baggage free of charge and extra baggage will be accepted on payment of the appropriate charge to the Airline either before or at the time of travel. 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding Over-The-Water Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. Should the Guest decide to cancel Guest's trip/vacation based upon an unwillingness to sign and assent to the specific waiver provisions, cancellation charges are applicable. Unavoidable last minute changes to scheduled flight times can occur at any time (even after the documents have been issued). The majority of airlines require at least 48 hours notice for any special meal requests, including childrens and vegetarian meals. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. a change in accommodation to that of a lower category or in a different area from the initial accommodation booked; or, a change in the time of your departure or return flight by more than 12 hours; or. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. The ESTA can be applied for online at https://esta.cbp.dhs.gov, fees apply. It is your responsibility to ensure your upcoming stay shows in your account before you stay in order to receive your reward points. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. Cancellation fees may apply in certain situations. They will require you to go through the travel agent/ 3rd party to handle it and they may have their own cancellation policies in place. Sandals cancellation refund 6 years ago Save I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. The due date for full and final payment may be subject to change during certain periods. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline or cancel the booking. Promotions listed in this website can be changed or withdrawn at any time and blackout dates may apply. Package must include round-trip flights. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. Contact The Vacationeer to learn more about their free Sandals planning services. All calls to the Sandals Resorts customer service hotline are free of charge. You are zoomed out too far to see location pins. A cot or rollaway bed is on a request basis only and we cannot guarantee these at the time of booking. We shall not be liable to pay compensation to you where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of our suppliers. Once you have spotted the reservation, you wish to cancel, select the "Manage My Reservations" link. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. These prices may not be the same as when you first made your booking. Certain airfares may be nonrefundable regardless of time of cancellation. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 27.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. If we are unable to ensure your return to your place of departure as agreed in your booking confirmation because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. Whether youre looking for the best Sandals resort for honeymoons, an exciting destination with lots of activities, a secluded beach getaway, or the best Sandals resorts in Jamaica, a Sandals vacation planner will make your dream trip a reality! We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. When it comes to dining and dietary concerns, youll want to be sure that youre concerns are taken seriously. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Cancellation policy. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. Please read the below carefully. A. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. Please note fees and exclusions apply. Bottom line, Sandals reservation agents can be awfully frustrating. Schroeder thought so, but that seems unlikely. If you are still not satisfied on your return home, you must write to our customer support team at[emailprotected] to allow your complaint to be investigated properly. Click Cancel. The ESTA can be applied for online at https://esta.cbp.dhs.gov. You may have to wait a few minutes to speak with a customer service representative. We will advise you of any significant change as soon as we are informed by the airline or main charterer. Terms and conditions apply which affect your legal rights. You must provide us with the identification documents and payment details we need to complete these checks. Please carefully check the Airlines website regarding the applicable baggage charges, allowances and restrictions before you travel, as fees are payable at the time of check-in and they are subject to change. The cancellation charges outlined above are liquidated damages and not a penalty. When you submit your booking request, we will confirm the booking as soon as possible. You acknowledge that all of these terms and conditions form part of your agreement with us. The Sandals Resorts corporate business mailing address is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533, and the corporate phone number for Sandals Resorts is (305) 284-1300. Our liability to you in connection with your holiday booking shall be limited to a maximum of three times the cost of your holiday booking, except in cases involving death, injury or illness where we or our suppliers have caused such damage intentionally or with negligence. See full disclosures for details. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. How to Cancel a Sandals Resort Reservation? Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. A package holiday is the combination of two or more travel services (i.e. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the holiday booking.
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